Returns & Refunds Policy – Xauen Olive Oil
Last updated: 17/03/2026
1. Overview
At Xauen Olive Oil, we take great care in sourcing and supplying premium extra virgin olive oil. We want you to be fully satisfied with your purchase.
This policy outlines your rights and our procedures regarding returns and refunds.
2. Change of Mind
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.
To be eligible for a return:
- The item must be unused and unopened
- The item must be in its original condition and packaging
Customers are responsible for return shipping costs unless the item is faulty.
3. Opened Products
Due to the nature of the product (food item), we are unable to accept returns or offer refunds on any opened bottles, unless the product is faulty.
4. Damaged or Faulty Goods
If your order arrives damaged or there is an issue with the product, please contact us within 48 hours of delivery.
We may request:
- Photographic evidence
- Details of the issue
If confirmed, we will offer:
- A replacement, or
- A full refund
5. How to Request a Return
To initiate a return, please contact:
Include:
- Your name
- Order number
- Reason for return
We will provide further instructions.
6. Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 working days for the refund to appear
7. Non-Returnable Items
We do not accept returns on:
- Opened bottles
- Products not in original condition
- Items returned outside the 14-day period
8. Contact
For any questions regarding returns or refunds, please contact:
Thank you for supporting Xauen Olive Oil.